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Terms & Conditions

Service Agreement

Terms of Service

These terms and conditions govern your use of Bytelink Innovation's biometric and AI security solutions. By using our services, you agree to comply with these terms.

Acceptance of Terms

By accessing and using Bytelink Innovation's website, services, or products, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

Important: These terms apply to all users of our services, including customers, visitors to our website, and users of our biometric and AI solutions.
Service Provision
  • • Biometric recognition systems and solutions
  • • Palm vein payment technology integration
  • • AI-powered security and fraud detection
  • • Technical support and maintenance services
  • • Custom security solution development
User Responsibilities
  • • Provide accurate information when requested
  • • Use services in compliance with applicable laws
  • • Maintain confidentiality of system credentials
  • • Report security incidents promptly
  • • Follow proper usage guidelines for equipment

Biometric Data Terms

Data Collection

Biometric data is collected solely for the purpose of providing security services. We convert all biometric data into encrypted mathematical that cannot be reverse-engineered.

Data Storage

All biometric are stored using industry-standard encryption and are never shared with third parties without explicit consent or legal requirement.

Data Usage

Biometric data is used exclusively for authentication, verification, and security purposes as outlined in our service agreements.

Data Deletion

Upon termination of services or upon request, all biometric data will be securely deleted from our systems within 30 days.

Service Level Agreement

99.9%

System Uptime Guarantee

24/7

Technical Support

<2s

Response Time

100%

Data Encryption


We commit to maintaining the highest standards of service reliability and security. Service credits may apply for downtime exceeding our guaranteed uptime.

Prohibited Uses

You agree not to use our services for:

  • • Illegal activities or law violations
  • • Unauthorized access to systems or data
  • • Attempting to reverse-engineer our technology
  • • Interfering with service operation
  • • Violating others' privacy or rights
  • • Commercial resale without authorization
Limitation of Liability

While we strive for perfection, we limit our liability as follows:

  • • Service interruptions beyond our control
  • • Indirect or consequential damages
  • • Data loss due to user error
  • • Third-party integration failures
  • • Force majeure events
  • • Misuse of provided systems

Payment Terms

Billing

Services are billed according to the agreed payment schedule. Payments are due within 30 days of invoice date unless otherwise specified.

Late Payments

Late payments may incur additional charges and could result in service suspension after 60 days past due.

Refunds

Refunds are considered on a case-by-case basis for unused services within 30 days of payment.

Termination

By Customer

You may terminate services with 30 days written notice. Final billing will include prorated charges and any applicable termination fees.

Data Handling

Upon termination, we will securely delete your data according to our data retention policy and provide confirmation of deletion.

By Bytelink Innovation

We may terminate services for breach of terms, non-payment, or other violations with appropriate notice period.

Transition Support

We provide reasonable assistance for data migration and service transition to minimize business disruption.

Governing Law & Dispute Resolution

Applicable Law

These terms are governed by the laws of the Federal Republic of Nigeria. Any disputes will be resolved in accordance with Nigerian law.

Dispute Resolution

We encourage resolution through direct communication. Formal disputes may be resolved through mediation or arbitration in Abuja, Nigeria.

Questions About These Terms?

If you have any questions about these terms and conditions, please contact our legal team:

Legal Department

legal@bytelinkinnovation.com

Phone

+2348030405242

Address

Office NO. C21 Assurance Plaza

Effective Date: August 24, 2025

Last Updated: August 24, 2025

We reserve the right to update these terms. Material changes will be communicated 30 days in advance.